# ReturnKit.biz - Cookie Policy

**Last updated:** June 19, 2026

## Overview

This Cookie Policy explains how ReturnKit.biz uses cookies and similar technologies to recognise you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

## 1. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently and provide reporting information.

### Types of Cookies:

- **Session cookies**: Expire when you close your browser
- **Persistent cookies**: Remain on your device for a set period or until deleted
- **First-party cookies**: Set by the website you're visiting
- **Third-party cookies**: Set by domains other than the one you're visiting

## 2. Types of Cookies We Use

### Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas.

**Examples:**
- Authentication cookies (keep you logged in)
- Security cookies (protect against fraud)
- Load balancing cookies (ensure site performance)

**Can you disable them?** No - the website will not function properly without them.

### Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

**Examples:**
- Google Analytics cookies
- Page view tracking
- Session duration tracking
- Bounce rate analysis

**Can you disable them?** Yes - through your browser settings or cookie consent tool.

**What we track:**
- Number of visitors
- Pages visited
- Time spent on site
- Referral source
- Device and browser information

### Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.

**Examples:**
- Language preference
- Region/country selection
- Cookie consent preferences
- Form field auto-fill

**Can you disable them?** Yes - but some features may not work properly.

### Marketing/Targeting Cookies

These cookies are used to track visitors across websites for advertising purposes. They may be set by our advertising partners to build a profile of your interests.

**Examples:**
- Retargeting cookies
- Social media pixels (Facebook, LinkedIn)
- Advertising conversion tracking

**Can you disable them?** Yes - through your browser settings or cookie consent tool.

## 3. How We Use Cookies

We use cookies for the following purposes:

### Essential Purposes
- Authenticate users and prevent fraudulent use
- Maintain session security
- Enable core website functionality

### Analytics Purposes
- Understand how visitors use our website
- Identify popular pages and content
- Monitor website performance
- Test different versions of pages

### Functional Purposes
- Remember your preferences and settings
- Provide enhanced, personalised features
- Save your cookie preferences
- Enable video playback and other media

### Marketing Purposes
- Deliver relevant advertisements
- Measure advertising effectiveness
- Build audience segments for targeting
- Track conversion from ads

## 4. Specific Cookies We Use

### First-Party Cookies

| Cookie Name | Purpose | Duration |
|-------------|---------|----------|
| session_id | Maintain your login session | Session |
| cookie_consent | Remember your cookie preferences | 12 months |
| language_pref | Remember your language selection | 12 months |

### Third-Party Cookies

| Cookie Name | Provider | Purpose | Duration |
|-------------|----------|---------|----------|
| _ga | Google Analytics | Distinguish users | 2 years |
| _gid | Google Analytics | Track user sessions | 24 hours |
| _gat | Google Analytics | Throttle request rate | 1 minute |
| _fbp | Facebook | Advertising and measurement | 3 months |

*Note: This list is updated periodically. For the most current list, please contact us.*

## 5. Third-Party Cookies

In addition to our own cookies, we also use various third-party cookies to report usage statistics, deliver advertisements, and for other purposes.

### Our Third-Party Partners:

- **Google Analytics**: Website analytics
- **Google Tag Manager**: Tag management
- **Facebook/Meta**: Social media integration and advertising
- **LinkedIn**: Professional networking and advertising
- **Hotjar**: User behaviour analytics (heatmaps, session recordings)

These partners may set cookies when you interact with their content on our website. Their use of cookies is governed by their own privacy policies.

## 6. Managing Cookies

### Your Rights

You have the right to decide whether to accept or reject cookies. Most web browsers allow you to control cookies through their settings. You can also withdraw your consent at any time.

### How to Manage Cookies:

#### Browser Settings

You can control cookies through your browser settings:

- **Chrome**: Settings → Privacy and Security → Cookies and Site Data
- **Firefox**: Options → Privacy & Security → Cookies and Site Data
- **Safari**: Preferences → Privacy → Cookies and Website Data
- **Edge**: Settings → Cookies and Site Permissions
- **Opera**: Settings → Privacy & Security → Cookies

#### Cookie Consent Tool

Our website displays a cookie consent banner on your first visit. You can:
- Accept all cookies
- Reject non-essential cookies
- Customise your preferences
- Change your settings at any time

#### Opt-Out Links

You can opt out of specific third-party cookies:

- **Google Analytics**: [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout)
- **Facebook**: [Facebook Ad Preferences](https://www.facebook.com/ads/preferences/)
- **Google Ads**: [Google Ads Settings](https://adssettings.google.com/)

## 7. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

- You may not be able to log in or maintain a session
- Personalised features will not work
- Some pages may not display correctly
- Video content may not play
- Forms may not remember your information

## 8. Cookie Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We encourage you to review this policy periodically to stay informed about our use of cookies.

## 9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

- **Email**: hello@returnkit.biz
- **WhatsApp**: +44 7395 779257
- **Address**: United Kingdom

## 10. Additional Resources

For more information about cookies and how to manage them:

- [AllAboutCookies.org](https://www.allaboutcookies.org/)
- [YourOnlineChoices.com](https://www.youronlinechoices.com/)
- [ICO Cookie Guidance](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/cookies/)

---

*This Cookie Policy was last updated on June 19, 2026.*