# ReturnKit.biz - FAQ

## General Questions

### What is ReturnKit?
ReturnKit is a digital loyalty platform for local businesses. We provide loyalty cards that live in customers' Apple Wallet and Google Wallet, with automated push notifications and marketing tools to increase customer retention.

### How long does setup take?
We handle everything for you. Most businesses are live within 24 hours with full support from our team. You'll have a dedicated success manager who sets up your cards, QR codes, and trains your staff.

### Do I need technical skills?
Not at all. If you can use email and social media, you can use ReturnKit. We handle all the technical setup, and your staff only needs a 15-minute training call.

### What if I have multiple locations?
ReturnKit works great for multi-location businesses. You can manage all locations from one dashboard, run location-specific campaigns, and get consolidated reporting. Custom pricing available.

## Customer Experience

### Do customers need to download an app?
No! This is the best part. Your loyalty card lives in Apple Wallet or Google Wallet — no app download needed. Customers scan a QR code and they're enrolled in seconds.

### How do customers sign up?
1. Customer scans your QR code (displayed in-store)
2. Simple form loads in their browser (30 seconds)
3. They tap "Add to Apple Wallet" or "Add to Google Wallet"
4. Card is saved to their wallet forever

### What phones are supported?
- **iPhone**: iOS 11 or later (covers 95%+ of iPhones)
- **Android**: Android 10 or later (covers 95%+ of Android phones)
- Works on virtually all modern smartphones

### Can customers lose their card?
No! The card lives in their digital wallet, which is backed up to their iCloud or Google account. Even if they lose their phone, the card is restored when they get a new one.

### How do customers earn rewards?
1. Customer makes a purchase
2. You scan their loyalty card (or they tap)
3. Stamp/points added instantly
4. Push notification confirms the earn
5. When they reach the threshold, reward unlocks automatically

### How do customers redeem rewards?
1. Customer shows reward in their wallet
2. You scan/redeem with one tap
3. Reward is marked as used
4. Counter resets for next reward cycle

## Features & Capabilities

### What types of notifications can I send?
- **Promotional offers**: Flash sales, BOGO deals, discounts
- **Birthday rewards**: Automated birthday messages
- **Stamp progress**: "Just 2 stamps to go!"
- **Geo-targeted**: "You're nearby! Pop in today"
- **Membership milestones**: "You've been with us 6 months!"
- **Win-back campaigns**: "We miss you! Here's 20% off"
- **VIP exclusive**: Special offers for top customers

### Can I customise the loyalty cards?
Yes! Your cards feature:
- Your business logo
- Your brand colours
- Custom imagery
- Your reward structure
- Professional, branded design

### What card types are available?
- **Stamp cards**: Buy 9 get 1 free
- **Cashback cards**: Earn % back on purchases
- **Membership cards**: Track duration and milestones
- **Coupon cards**: Exclusive discounts
- **Gift cards**: Stored value
- **Reward cards**: Unlock premium upgrades

### Can I send notifications based on location?
Yes! Geo-targeting sends automatic notifications when customers are near your business. You can set the radius (e.g., 500m, 1km, 5km) and customise the message.

### What analytics do I get?
Real-time dashboard showing:
- Total customers
- Active customers (last 30 days)
- Stamp/points issued
- Rewards redeemed
- Customer visit frequency
- Revenue impact
- Notification open rates
- Customer lifetime value

## Pricing & Billing

### How much does ReturnKit cost?
Starting at £80/month or €90/month. We tailor pricing for each business and offer custom quotes for multi-location venues.

### Is there a free trial?
Yes! 14-day free trial with no credit card required. You get full access to all features.

### Can I cancel anytime?
Yes, you can cancel anytime with no penalties. We also offer a 30-day money-back guarantee.

### Are there any setup fees?
No! Setup is completely free. We include card design, QR codes, staff training, and launch support at no extra cost.

### Do you charge per notification?
No! Unlimited push notifications included in your monthly subscription.

### What payment methods do you accept?
- Credit/debit cards (Visa, Mastercard, Amex)
- Bank transfer
- PayPal

### Do you offer discounts?
Yes! Annual billing gets you 2 months free. Quarterly billing gets 5% off.

## Support & Training

### What support is included?
Every partner gets:
- Dedicated customer success manager
- 24/7 technical support
- Monthly performance reviews
- Continuous optimisation recommendations
- Feature updates automatically included

### How does staff training work?
We run a 15-minute onboarding call with your team. We cover:
- How to scan customer cards
- How to issue stamps/points
- How to redeem rewards
- How to handle issues
- Best practices for promotion

We also provide written guides and video tutorials.

### What if something goes wrong?
Our 24/7 support team is always available. Most issues are resolved within minutes. You can reach us via email, WhatsApp, or in-app chat.

### Can you help me maximise results?
Absolutely! Your success manager will:
- Review your performance monthly
- Suggest optimisation strategies
- Share best practices from similar businesses
- Help you design effective campaigns
- Advise on reward structures

## Privacy & Compliance

### Is ReturnKit GDPR compliant?
Yes! We're fully GDPR compliant:
- Explicit consent collection
- Easy opt-out anytime
- Data encryption
- Secure storage
- Regular audits
- Data processing agreements available

### Where is customer data stored?
All data is stored on secure, encrypted servers in the UK/EU, fully compliant with GDPR regulations.

### Can customers delete their data?
Yes! Customers can request data deletion at any time, and we'll remove all their information within 30 days (as required by GDPR).

### Do you share customer data?
No. We never sell or share customer data with third parties. Data is only used to operate the loyalty platform for your business.

## Results & ROI

### What results can I expect?
Typical results within 90 days:
- 2x customer retention rate
- 2x increase in profits
- 40% increase in visit frequency
- 3x more Google reviews
- 60% reduction in customer churn

### How quickly will I see ROI?
Most businesses see positive ROI in the first month. Average payback period is 21 days. 95% of businesses are profitable within 60 days.

### What if I don't see results?
We offer a 30-day money-back guarantee. If you're not satisfied, we'll refund your subscription and help you migrate if needed.

### Can I see case studies?
Yes! We have case studies from cafes, restaurants, retail shops, and salons. Book a demo and we'll share relevant examples for your business type.

## Getting Started

### How do I sign up?
1. Click "Start Free Trial" on our homepage
2. Complete the 2-minute registration
3. Provide your business details
4. We'll contact you within 24 hours to begin setup

### Can I book a demo first?
Absolutely! Book a 15-minute chat with our team. We'll show you the platform, answer questions, and discuss your specific needs.

### What do I need to provide?
- Business name
- Logo files (high resolution if possible)
- Brand colours (hex codes if you have them)
- Location address
- Reward structure (e.g., "buy 9 get 1 free")
- Contact details

### When can I launch?
Most businesses launch within 24-48 hours of signing up. We'll work around your schedule to ensure a smooth launch.

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## Still Have Questions?

**Contact us:**
- Email: hello@returnkit.biz
- WhatsApp: +44 7395 779257
- Book a demo: Available on homepage

We're here to help!

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*Last Updated: June 2026*