# ReturnKit.biz - Privacy Policy

**Last updated:** June 19, 2026

## Overview

ReturnKit.biz ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loyalty platform services.

## 1. Information We Collect

We collect information you provide directly to us, including:

- **Name and email address**
- **Business name and type**
- **Contact information**
- **Payment information** (processed securely by third-party providers)
- **Customer data** (when you use our platform to manage your loyalty programs)

### Information Collected Automatically

When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Usage data (pages visited, time spent, referral source)

## 2. How We Use Your Information

We use the information we collect to:

- Provide and maintain our services
- Send you updates and promotional communications
- Respond to your inquiries and provide support
- Monitor and analyse usage and trends
- Comply with legal obligations
- Process transactions and send related information
- Improve our website and services

## 3. Legal Basis for Processing (GDPR)

If you are located in the UK or European Economic Area, our legal basis for processing your data includes:

- **Performance of contract**: To provide you with our services
- **Legitimate interests**: To improve our services and communicate with you
- **Consent**: Where you have given us explicit consent
- **Legal obligation**: To comply with applicable laws

## 4. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except as described in this policy or as required by law.

### We May Share Data With:

- **Service providers**: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
- **Legal requirements**: When required by law or to protect our rights
- **Business transfers**: In connection with a merger, acquisition, or sale of assets
- **With your consent**: When you explicitly agree to share your information

## 5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

### Security Measures Include:

- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure data centres with physical security
- Employee training on data protection

## 6. Data Retention

We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements

When data is no longer needed, we securely delete or anonymise it.

## 7. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing of your data.

### Your Rights Include:

- **Right to access**: Request a copy of your personal data
- **Right to rectification**: Correct inaccurate or incomplete data
- **Right to erasure**: Request deletion of your data ("right to be forgotten")
- **Right to restrict processing**: Limit how we use your data
- **Right to data portability**: Receive your data in a structured, machine-readable format
- **Right to object**: Object to certain types of processing
- **Right to withdraw consent**: Withdraw consent at any time

To exercise these rights, please contact us at hello@returnkit.biz.

## 8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by regulatory authorities.

## 9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser.

See our [Cookie Policy](/cookies) for detailed information.

## 10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

## 11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

## 12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

- **Email**: hello@returnkit.biz
- **WhatsApp**: +44 7395 779257
- **Address**: United Kingdom

## 13. Data Controller

For GDPR purposes, the data controller is:

**ReturnKit.biz**
United Kingdom
Email: hello@returnkit.biz

---

*This Privacy Policy was last updated on June 19, 2026.*